Customer Stories:
Experiences with Our Alarm System in Spain

Why Customer Stories Matter

Security is more than just technology; it’s about the sense of safety it brings. Customer stories reveal how our solutions perform in real life—not just in theory. Whether it’s a vacation home often left empty, a luxury villa filled with valuables, or a residence vulnerable to sabotage, the Hikvision AX PRO and AJAX systems meet a wide range of needs. These stories highlight practical benefits like instant notifications, no subscription costs, and protection against modern burglary tactics such as jamming. Let’s dive into our customers’ experiences and uncover what convinced them to choose Best Alarm System.

1. Preventing a Break-In with Outdoor Detection

Customer: Jan – Murcia
Situation: Jan and his wife spend only a few months each year at their vacation home in Murcia, on the edge of a quiet urbanisation. After a wave of break-ins hit their neighborhood last year—leaving neighbors stripped of valuable belongings—the couple realized their traditional locks and bars were no longer enough. “We heard about burglars striking at night and wanted something that actively protects our home, even when we’re not there,” Jan explains. Their priority was a system that detects intruders before they reach the front door.
Solution: We installed a Hikvision AX PRO with advanced outdoor detection. Sensors were placed around the driveway and terrace, linked to a 110-decibel siren and security cameras at all entry points. Through the app, Jan receives alerts wherever he is—whether in Murcia or back in his home country.
Result: Two months after installation, while Jan and his wife were away, the system detected movement at the driveway late at night. The siren blared, and the cameras captured two unknown figures fleeing the scene. Thanks to the instant phone alert, Jan notified the neighbors, who called the police. Nothing was stolen, and the police confirmed the swift response prevented a break-in. “I finally felt in control, even 2000 kilometers away,” Jan says. “This system is worth every penny.”
Additional Insight: Jan especially appreciates that the system operates 24/7, even when the alarm isn’t armed, and that it doesn’t rely on a control room that might respond too late.

2. Landlord Protects Multiple Vacation Rentals

Customer: Peter – Elche
Situation: Peter manages four vacation homes in the Elche region, renting them out via platforms like Airbnb. While rentals thrive in summer, he noticed the off-season posed a problem: empty homes attracted burglars. Over the past year, there were three break-in attempts, with one home suffering damage to windows and doors. “I was tired of hearing something had gone wrong,” Peter says. He sought an affordable solution with no subscription fees, manageable remotely even when he wasn’t in Spain.
Solution: We installed four Hikvision AX PRO systems, each with direct smartphone notifications, outdoor detection, and camera integration. Peter can now monitor all his properties in real-time via the app, with live footage and alerts for suspicious activity. The systems also feature loud sirens to deter intruders instantly.
Result: Eight months after installation, Peter hasn’t faced a single successful break-in. During one attempt, the siren triggered, and the cameras recorded two individuals fleeing immediately. “I no longer worry about control rooms or high costs,” Peter shares. “One app gives me full control, and my tenants feel safer.” He also notes that visible cameras and security stickers discourage potential criminals. “It’s an investment that pays off in peace of mind.”
Additional Insight: Peter values the flexibility to add sensors if he expands his rental portfolio in the future, without extra subscription burdens.

3. Home Re-Secured After Control Room Failure

Customer: Sophie & Mark – Orihuela
Situation: Sophie and Mark, a couple living permanently in Orihuela, had a bad experience with their previous alarm system. Despite an expensive subscription with a well-known security firm, their home was burgled last year. The control room responded 20 minutes after the break-in, by which time the thieves had fled with jewelry and electronics worth €5000. “We paid €50 a month and still didn’t feel safe,” Sophie recalls. Frustrated by the control room’s failure, they wanted a system that alerts them directly, bypassing third parties.
Solution: We replaced their old system with a Hikvision AX PRO featuring jamming detection, outdoor sensors, and instant smartphone notifications. The system was paired with a siren and cameras, allowing them to assess and respond to situations themselves.
Result: Within three months, the system detected suspicious movement at their terrace door. The app alerted them within seconds, and Mark saw someone trying to pick the lock via the camera. The siren activated, and the intruder fled before causing damage. “This is what we needed,” Mark says. “No waiting for a control room—just direct control.” Sophie adds, “And no more monthly fees—that makes it even better.” The couple finally feels secure in their home.
Additional Insight: Jamming detection gave them extra confidence, knowing modern burglary techniques wouldn’t defeat their new system.

4. Enhanced Security for a Luxury Villa

Customer: Luis – Cartagena
Situation: Luis and his family live in a spacious villa in Cartagena, complete with a large plot, pool, and valuable art collections. After a break-in at a neighboring villa stole expensive items, Luis realized their basic alarm wasn’t enough. “We wanted something advanced to fully protect our home, even when we’re traveling,” he explains. They sought a system with cameras, perimeter detection, and direct alerts.
Solution: We installed a Hikvision AX PRO system with integrated outdoor and indoor detection, smart night-vision cameras, and automation for lights and shutters. Sensors were placed along the fence, at the gate, and in the garden, while the app gave Luis and his wife full control from anywhere.
Result: During a weekend away, the system detected movement in the backyard. The app sent an alert, and Luis saw an unknown person climbing the fence via the cameras. He remotely triggered the siren and lights, causing the intruder to flee. “I could see and manage everything from my phone,” Luis says. “It felt like I was home.” The police were called, but no damage occurred—a successful deterrence thanks to the system. The family values the peace it brings, especially during longer absences.
Additional Insight: Luis appreciates the scalability: “If we add a garage, the system can easily expand.”

5. Home Protected Against Jamming and Sabotage

Customer: Miguel – Alicante
Situation: Miguel and his family live in a home in Alicante, where recent neighborhood break-ins raised concerns. Last year, a friend’s alarm failed due to a jammer, prompting Miguel to seek a reliable, subscription-free system. “I wanted protection that could handle modern threats,” he says.
Solution: We installed a Hikvision AX PRO system with jamming detection and 4G backup communication. Sensors and cameras covered all entrances, with a 110-decibel siren added to deter intruders.
Result: Four months later, someone tried using a jammer. Within seconds, the system detected the interference, sent Miguel an alert, and activated the siren. The cameras recorded the intruder fleeing before entering. “This system saved my peace of mind,” Miguel shares. “Jamming detection works, and I don’t need a costly control room.” His home stayed safe, and he feels secure.
Additional Insight: Miguel values the 4G backup, ensuring alerts come through even if WiFi fails.

6. Peace for a Retired Couple

Customer: Maria & Carlos – Benidorm
Situation: Maria and Carlos, a retired couple, live in an apartment in Benidorm. After a wave of break-ins in their complex, they felt unsafe, especially at night. “We wanted something simple to warn us if anything’s wrong,” Maria says. They sought a system without complex contracts or high costs to restore their peace of mind.
Solution: We installed a Hikvision AX PRO with indoor sensors at doors and windows, a small siren, and direct smartphone alerts. The quick, wireless installation was perfect for their apartment.
Result: Three weeks later, the system detected an attempt to open a window at night. The siren sounded, Maria got an alert, and Carlos called the police. The intruder fled, and nothing was taken. “It’s so simple yet so effective,” Carlos says. “We sleep much better now.” The couple appreciates not needing tech expertise—the app is intuitive and reliable.
Additional Insight: Maria highlights the lack of monthly fees: “It fits perfectly with our pension budget.”

7. Vacation Home Safe After Years of Worry

Customer: Anna – Torrevieja
Situation: Anna owns a vacation home in Torrevieja that’s been in her family for years but often sits empty. After a break-in stole furniture and personal items, she decided it was time for a serious security upgrade. “I was afraid the house would stay an easy target,” she says. She wanted a system to alert her, even from another country.
Solution: We installed a Hikvision AX PRO with outdoor detection around the garden, cameras at the entrance, and a siren. The app was set up for alerts to Anna’s phone, with a backup to her son.
Result: On a rainy night, six months after installation, the system detected movement at the back door. Anna, 1500 kilometers away, got an alert and saw an unknown person via the camera. The siren sounded, and the intruder vanished. “I felt so relieved,” Anna says. “The house is safe now, and I don’t worry when I’m away.” Her son values getting backup alerts too.
Additional Insight: Anna loves the wireless setup: “No hassle with cables in an old house.”

8. Family Home Secured with AJAX Durability

Customer: Javier – Denia
Situation: Javier and his family live in a home in Denia, often leaving it empty during work trips. After a nearby break-in, Javier worried about his family’s safety and valuable electronics. “We needed a system that works reliably without us present,” he explains. He sought a subscription-free option with fast alerts.
Solution: We installed an AJAX system, including the Hub 2 Plus with jamming detection, outdoor sensors around the patio, and a 113-decibel siren. The AJAX PRO app provides photo verification, allowing Javier to monitor remotely.
Result: Two months after installation, the system detected movement near the patio at dusk. The app sent a photo series within seconds, showing a figure retreating. The siren activated, and the intruder fled without entry. “I checked the photos and knew my home was safe,” Javier says. “No control room needed—just instant protection.” His family now feels secure during trips.
Additional Insight: Javier appreciates the Jeweller protocol’s interference resistance and the system’s long battery life.

Why Choose Best Alarm System?

These customer stories demonstrate why Best Alarm System is a trusted choice in Spain. Our clients experience the benefits of the Hikvision AX PRO and AJAX systems daily, and their feedback underscores what makes our solutions exceptional:

• No monthly fees – A one-time investment with no hidden costs or subscription hikes.
• Instant smartphone alerts – Respond to suspicious activity in seconds, wherever you are.
• Jamming detection – Protection against modern sabotage that leaves other systems vulnerable.
• Outdoor detection – Stop burglars before they enter your home.
• Full control – No reliance on slow control rooms or third parties.
• Easy installation – Wireless and fast, with no drilling or breaking.
• Scalability – Add sensors or cameras as your needs evolve.

But it’s not just about features—it’s about the difference this technology makes in our customers’ lives. Whether preventing a break-in, managing multiple properties, or replacing a failing system, the Hikvision AX PRO and AJAX systems deliver solutions that work. All without the frustrations of traditional security firms, like high fees, delayed responses, or complex contracts.

The Bigger Impact: Safety in Spain

Spain, with its stunning coastlines, vibrant cities, and tranquil villages, attracts millions of residents and tourists. But that popularity has a downside: burglary rates have risen in regions like the Costa Blanca and Costa Cálida in recent years. Vacation homes often left empty, luxury villas with valuables, and private residences are prime targets for criminals. These customer stories show how a good alarm system doesn’t just protect property—it changes lives.

Take Jan in Murcia: his vacation home is now a safe haven instead of a source of worry. Peter in Elche runs his rental business without sleepless nights. Sophie and Mark in Orihuela regained trust in security after a disappointing experience. Luis in Cartagena enjoys his luxury villa worry-free. Miguel in Alicante safeguards his home from advanced threats. Maria and Carlos in Benidorm sleep soundly again, and Anna in Torrevieja feels relaxed about her vacation home. Javier in Denia trusts his family home’s security. These aren’t isolated wins—they’re examples of a broader trend among our clients.

The Hikvision AX PRO and AJAX systems are more than products; they’re a promise of peace of mind. In a country where burglars are getting smarter—using tactics like jamming and quick break-ins—our systems offer a modern, reliable solution. And the best part? They’re affordable and user-friendly, free from the pitfalls of traditional systems.

Conclusion: Your Story Could Be Next

The experiences of Jan, Peter, Sophie and Mark, Luis, Miguel, Maria and Carlos, Anna, and Javier show how the Hikvision AX PRO and AJAX alarm systems make a difference in Spain. From preventing break-ins with outdoor detection to deterring saboteurs with jamming detection, our systems offer solutions that work, no matter your situation. With no monthly fees, instant alerts, and full control via your smartphone, it’s an investment that pays off in peace of mind.

But these aren’t just their stories—yours could be next. Whether you own a vacation home in Alicante, a villa in Javea, an apartment in Benidorm, or a residence in Denia, we’re ready to secure your property. Our customers took the step and now enjoy the benefits of a system that truly protects them. What’s holding you back?

Ready for peace of mind in your Spanish home? Discover how our systems can improve your situation. Check our starter packages, calculate your costs with our cost calculator, or contact us for a quote.