FAQ

We install throughout southeast Spain. Learn more about our services at our homepage.

You can reach us by phone on weekdays between 09:00 and 17:00. We are closed on weekends. Contact us via our appointment page.

Our systems offer reliable and cost-effective security compared to subscription-based alternatives. We use the Hikvision brand, a leading name in security solutions.

Our advantages:
– No subscription fees: one-time payment, no monthly costs.
– Built to resist signal jamming for improved protection.
– Customized solutions, including outdoor detection to help prevent break-ins.

Discover our systems at our packages page.

Personal attention is appreciated, as shown by the reviews we receive from our customers. Our score: 4.8/5 based on 121 reviewers (as of May 2025).

View our Google reviews here.

Mainly Dutch- or English-speaking individuals living in southeast Spain. Learn more about our team at our about us page.

We have been selling alarm systems since 2019 and have installed over 3,000 systems in Spain. Some installations are featured on our projects page.

Read our Google reviews here: Google reviews. We currently have 121 reviews with a score of 4.8 out of 5 (as of May 2025).

Our combination of one-time costs, high-quality equipment, and excellent service sets us apart. Subscription-based providers often involve long contracts and higher long-term costs, and some systems may be susceptible to jamming, potentially offering less reliable protection.

With us, you pay once and use the system indefinitely without a subscription, ensuring tailored security.

Compare systems at our comparison page.

– Not fully reviewing costs after promotional periods.
– Being influenced by potentially exaggerated claims about control rooms or police connections.
– Overlooking possible increases in monthly fees.
– Not realizing some systems stop functioning without ongoing payments.
– Entering long-term contracts that may be challenging to cancel.
– Failing to evaluate system quality (e.g., outdoor siren, jamming resistance).

Get guidance at our quote guide.

Yes, our system can be installed without drilling or structural changes and is easy to relocate. This is ideal for renters who want to secure their home without making permanent modifications.

Learn more at our apartment security page.

“Free” systems typically require a subscription, leading to significant costs over time. With us, you pay once for the system, with no ongoing fees.

Read about subscription pitfalls at this page.

Yes, Hikvision is the world’s largest manufacturer of security systems, used by governments, businesses, and individuals. The brand is known for its innovative technologies, reliability, and certifications such as EN 50131 Grade 2.

Learn more at our Hikvision page.

An alarm system without a control room gives you direct control over your home’s security. You receive real-time notifications on your phone, avoiding delays and costs associated with external monitoring.

Discover control room myths at this page.

Our alarm systems use advanced motion sensors, cameras, and magnetic contacts. They can be connected to your smartphone via a secure app. The system can feature indoor detection, outdoor detection, or a combination, depending on your preferences.

Learn how it works at this page.

We recommend professional installation for optimal performance and safety. Our technicians ensure expert placement and configuration so your system works perfectly from the start.

See our installation process at this page.

Usually between 2 and 4 hours, depending on the system type and property size. For an apartment with only indoor detection, it can take 30 to 60 minutes, while a detached villa with outdoor detection and cameras may take 2 to 4 hours.

The central unit (hub) requires power and a working wired internet connection. If you don’t have fixed internet, a SIM card can be used. Even with fixed internet, we recommend a SIM card as a backup in case of sabotage.

The hub has a 16-hour backup battery. During this period, the system continues to function normally. Once power is restored, the battery automatically recharges.

Internet outages are immediately reported to your smartphone. The system continues to function normally, and with a SIM card as a backup, notifications are still sent. Without a SIM card, you’ll only receive a notification that the internet is down. The siren will activate during a break-in, even without power or internet.

Yes, with a SIM card, the system can function fully without a fixed internet connection.

No, our motion sensors are pet-friendly and distinguish small animals from humans. Cats and other small pets can move freely while the alarm is activated.

You can control the alarm system via your smartphone, a remote control, a keypad, or a tag reader. The number of users is unlimited, so every family member can have their own access.

Officially, outdoor sirens may be restricted due to noise pollution regulations in some areas, but they are widely used across Europe. In Spain, many homes have outdoor sirens, which are effective for deterring intruders. Check local regulations to ensure compliance.

Learn more about outdoor detection at this page.

Our outdoor detection system is designed to reduce false alarms. Sensors detect only humans, making unintended alerts rare. If an alarm is triggered unexpectedly (e.g., by a parasol or cloth in the wind), the system automatically returns to standby mode after the set siren duration. We can assist on-site if needed to resolve or explain any issues.

Details at this page.

Besides additional motion detectors, smoke detectors are a popular add-on. Since July 2022, a smoke detector is mandatory on every floor of a home in Spain. With a linked smoke detector, you receive an immediate notification on your smartphone and a photo to verify smoke development. The outdoor siren also alerts the surroundings.

We exclusively work with Hikvision, a leading global security manufacturer known for its reliability and advanced technology.

Learn more at our Hikvision page.

– Indoor detection: detects movement inside the home, meaning a burglar must already be inside before the alarm activates.
– Outdoor detection: detects an intrusion attempt before the burglar enters, such as in the garden or near windows and doors, helping to prevent damage.

Compare them at this page.

Yes, the Hikvision AX PRO system can be connected to smart home solutions, such as smart lighting and automatic shutters, to enhance safety and usability.

The system has tamper detection, sending an immediate notification if someone attempts to remove a sensor or damage the central unit.

Learn about jamming protection at this page.

An alarm system with a control room typically costs €50 to €150 per month, depending on the provider, potentially totaling thousands over 5 years, while the system itself may have a lower initial value.

Compare costs at this page.

No, with us, you pay once for the products and installation. There are no hidden costs or obligations after purchase.

Calculate your costs at our calculator.

With us, you pay once for the system, avoiding the recurring fees of subscription-based systems, which can accumulate significantly over time.

See the savings at our calculator.

No, we offer a one-time payment to ensure no long-term obligations.

Costs depend on your preferences, such as indoor or outdoor detection. A basic installation starts at €399 (excluding VAT), including installation, securing key areas. The system can be expanded as desired. Contact us for all options at our appointment page.

All displayed prices include installation throughout southeast Spain. We use one fixed price, with no additional charges.

Get a quote at our quote guide.

Costs vary by property size and needs. On average, outdoor detection with cameras ranges between €2,000 and €3,000 for a detached villa, customizable to your preferences.

Calculate your costs at our calculator.

Yes, some providers may offer lower initial costs, often tied to subscriptions that increase expenses over time. These systems may also be less resistant to jamming, potentially offering reduced protection. Consider long-term costs and reliability when comparing.

Compare options at our quote guide.

Let us know, and our specialists will provide tailored advice within your budget. We offer solutions in various price ranges.

Contact us at our appointment page.

Our alarm systems operate without monthly costs. No subscription is required.

Learn more at our comparison page.

You get a standard 2-year warranty. During this period, we address any defects on-site free of charge. After this period, home visits may incur an hourly rate.

You’ll receive an immediate notification on your phone. False alarms are usually caused by external factors like a parasol or cloth in the wind. The system automatically returns to standby mode after the set siren duration, until new motion is detected.

Yes, our system is modular. You can add extra sensors, cameras, or other security modules at any time.

The batteries last an average of 5 to 7 years. The type is CR123A, which you can easily replace yourself. We recommend Duracell for a longer lifespan.

Yes, our system is modular. You can add extra cameras, sensors, or remote controls without needing a new central unit.

Yes, the system can be easily dismantled and reinstalled in your new home, offering flexibility compared to some subscription-based systems.

Learn more at our packages page.

Contact us for a free remote diagnosis. If necessary, we can send a technician to resolve the issue.

Reach us at our appointment page.

We offer an exclusive intrusion guarantee: up to €1000 reimbursement for a successful break-in while our system is activated, under our guarantee terms. This reflects our confidence in the Hikvision AX PRO’s ability to deter intruders effectively.

Our systems use encrypted connections and secure frequencies to reduce hacking risks. They are designed to resist jamming, unlike some alternatives.

Learn about jamming dangers at this page.

Depending on your settings, images can be stored locally on an SD card or in a secure cloud environment. You retain control over access to the footage.

See our camera solutions at this page.

In Spain, you have 24 to 48 hours to involve the police regarding squatters. Our systems immediately report any break-in or attempt, enabling quick action to prevent permanent squatting.

The system performs automatic self-tests and alerts you via the app if there’s an issue, such as a low battery or connectivity problem.

Yes, the outdoor siren is powerful and designed to alert neighbors during an alarm, enhancing deterrence.

Learn more at our outdoor detection page.

Some alarm systems may be susceptible to jamming. Our Hikvision AX PRO system includes jamming detection and switches to an alternative signal during an attempt, ensuring continued protection.

Read about jamming risks at this page.

Control rooms often require confirmation from you before acting, which can cause delays. In Spain, police prioritize direct reports from homeowners, making personal calls typically faster.

Learn more at our control room myths page.

Technically possible, but we generally advise against it. Control rooms often call the owner first, causing delays, and are not directly linked to the police.

Understand why at this page.

Some providers may suggest a police link, but private alarm systems in Spain are not directly connected to police services. Such claims may be inaccurate.

Read about misleading claims at this page.

Some may suggest this, but it’s inaccurate. In Spain, police respond faster to direct homeowner reports, and control room reports may receive lower priority if the owner isn’t reached.

Learn more at this page.

Consider an insurer without this requirement. Jamming can prevent control room alerts, potentially complicating claims. An insurer without mandatory control room conditions may be preferable.

Explore insurance options at our quote guide.

No, private alarm systems cannot be directly linked to the police. Claims suggesting otherwise are often used as a marketing tactic.

Read about this myth at this page.

Control rooms must verify alarms by contacting the owner, which can delay action. Our system provides instant alerts to your phone for faster response.

Discover control room limitations at this page.

Many insurers don’t require a control room. Such requirements may not enhance security, especially if jamming prevents alerts, and can complicate claims.

Learn more at our quote guide.

While our systems are designed for optimal security, no system can guarantee prevention of every burglary, squatting incident, or unauthorized entry under all circumstances. The owner/user is responsible for proper use and timely response to alerts. We are not liable for damages resulting from the use or malfunction of the system.

When using cameras, you must comply with local privacy laws, such as GDPR. It’s your responsibility to ensure camera surveillance is permitted and to avoid filming public areas or third-party properties without consent.

Learn more about our camera systems at this page.

Some municipalities may have regulations on noise levels or siren duration. You are responsible for verifying and complying with local rules regarding outdoor sirens.

Check our outdoor detection details at this page.

We recommend regular testing and timely battery replacement to ensure performance. Neglecting maintenance may affect functionality, and the owner/user is responsible for upkeep.

Some insurers may require specific alarm systems or control rooms. We are not liable if an insurer denies a claim due to the absence or perceived shortcomings of control room services. Review your policy and consider alternative insurers if needed.

Get advice at our quote guide.

Several insurers in Spain, including Catalana Occidente, do not mandate a control room. We recommend comparing multiple insurance quotes.

The Hikvision AX PRO is certified to the EN 50131 Grade 2 standard, meeting European home security requirements. You can present this certification to your insurer.

Learn more about certifications at this page.

This FAQ is compiled with care, but updates may occur without notice. No rights can be derived from its contents.

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