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WhatsAppGeneral explanation Hik Connect application
How the Hik-Connect App works is explained in the video below.
The following aspects are featured:
- Enable or disable the alarm completely or in a group.
- How to send a panic alarm.
- How to view events.
- Difference between the 2 control screens.
- How to query errors in the system.
- How to view battery and signal status.
- How to view the current status of the alarm system.
- How to view the status of the optional SIM card.
- What is the status of the emergency battery.
- What the signal-to-noise ratio is. Important to detect Jamming.
Watch the video (by pressing the black button) :
General explanation Eufy Security application
How the Eufy security App works is explained in the video below.
The following aspects are featured:
- Watching live camera footage
- Functions during live viewing
- Buttons to switch between recording modes
- Customise time schedule to other times
- Camera detection settings
- Viewing camera battery status
- Camera recording settings
- Camera notification settings
- Adjust order of camera display
Watch the video (by pressing the black button) :
Sound notifications from the Hik Connect application
When the alarm is switched on or off, you will receive a voice notification on your smartphone, like this one:
- Alarm system activated (On turning on)
- Alarm system deactivated (On turning off)
- Event on alarm system (On burglary notification)
You may no longer receive voice notifications.
This may be caused by a phone update, newly installed apps or sound settings you have changed yourself.
In most cases, uninstall the Hik-Connect app from your phone and install it again will fix this issue.
After uninstalling, go to the Playstore or Appstore and download the Hik Connect for End User app again.
Log in to your existing account with your email address (envelope icon) and your password.
If you still don’t receive sound notifications on your phone after this, there is only 1 thing to do. Reset the phone to factory settings and reinstall everything.
Pir Outdoor 90 graden detector
Message “lid open” on 90-degree outside detector
It sometimes happens that you get the message “lid open”.
This is due to a temperature switch in the detector that is very sensitive.
This message can be caused when e.g. someone has bumped into the sensor, a children’s ball has hit it or after a few years the screws have loosened due to vibrations from e.g. trucks.
How do you make sure this notification is remedied?
Below we explain.
Remove the detector from the wall as shown in the video below.
When you put the outdoor detector back on the holder on the wall, you should place the inside cover in the front cover so that there is power to the inside cover.
You place the cover with the interior inside it together on the holder on the wall.
You can watch this by pressing the button below and watching the video.
Service agreement
Our alarm systems are easy to maintain yourself.
However, you may still prefer to outsource the maintenance to us.
That is no problem at all.
For a one-annual fee, we will carry out all maintenance on your system and resolve faults for you.
That is no problem at all.
For a one-annual fee, we will carry out all maintenance on your system and resolve faults for you.