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WhatsAppWith us, you buy an alarm system that you manage yourself, so no monthly fees.
Once you have had the alarm system installed by us, you can contact us for answers to all your questions, or to adjust software settings of your alarm system.
This for 6 months after installation, giving you quiet time to discover how everything works.
After this 6 months you can ask simple questions that we can answer directly without looking into your system, please ask by email.
Need help adjusting a setting or have a question?
Then send an email to support@best-alarm-system.eu
After these 6 months, we make you the main user of your own system so from then you can manage everything yourself in the Hik-Connect app.
The most frequently asked questions after an installation are about how the App works.
For the alarm system and camera systems, we have written pages with the most common questions and how to solve them.
Optional: SIM card
No fixed internet present, or extra protection in case of power/internet failure?
Then get a SIM card subscription.
€ 59.95 per year
Optional: Service contract
A service contract is only necessary if you do not have the knowledge to manage/maintain an alarm system yourself
A service contract is always in combination with a special M2M SIM card from us and can only be concluded up to 3 months after installation without start-up costs (one-off start-up costs are € 149).
Service INDOOR detection
- Answers to all your questions
- Software adjustments if required
- Changing batteries if necessary (excluding battery price at €3 per battery, Duracell CR123A)
- While changing batteries, we can provide detectors with a software update if a newer version has been released.
- Perform software updates for the Hub (central unit)
- We will repair or replace broken products on location during the warranty period (2 years).
- No travel or call-out costs are charged
- Maximum 1 location visit per year.
€ 119.99 per year (€10,- per month)
Price based on:
– Alarm system with indoor detection
– We schedule services on location in combination with another installation nearby.
– Payment is once a year, and will be paid each year by direct debit until your cancellation.
– Up to 3 months after installation without start-up costs
(Start-up costs are a one-off €149).
Service OUTDOOR detection
- Answers to all your questions
- Software adjustments if required
- Changing batteries if necessary (excluding battery price at €3 per battery, Duracell CR123A)
- While changing batteries, we can provide detectors with a software update if a newer version has been released.
- Perform software updates for the Hub (central unit)
- We will repair or replace broken products on location during the warranty period (2 years).
- No travel or call-out costs are charged
- Maximum 2 location visits per year.
€ 179.99 per year ((€15,- per month))
Price based on:
– Alarm system with outdoor detection
– We schedule services on location in combination with another installation nearby.
– Payment is once a year, and will be paid each year by direct debit until your cancellation.
– Up to 3 months after installation without start-up costs
(Start-up costs are a one-off €149).
What should you do if you want a service contract?
Using the buttons above, you can pay for the service contract that applies to you (indoor or outdoor detection)
Once the payment is completed, we will contact you to schedule a visit to your home to install the SIM card.
Unable to checkout the product online?
Then email support@best-alarm-system.eu and we will arrange everything on location when we come to install the SIM card.
Warranty
Faulty product replacement under warranty
With electrical devices, it can happen that something breaks. Unfortunately, this sometimes also happens with alarm systems or cameras.
All products have a 2-year warranty
Normally, repairs/replacements with these types of electronic devices go by post.
To provide an extra service, you can choose from the 3 options below.
Option 1
Free of charge on location replacement.
(Possible up to 3 months after installation)
Up to 3 months after installation, we can visit you free of charge to fix the problem when we are nearby for another installation.
We cannot arrange a fixed date for this, you will have to be patient so we can combine it with an installation nearby. *
Option 2
Processing by post.
(Possible up to 24 months after installation)
You want the problem fixed quickly. Then you can return the product by post for repair or replacement.
Contact us by email for a return form and use the videos on this page to see how to disassemble the product.
Option 3
On-site repair or replacement by us
This is possible when you take a service contract.
* If the property is inland where we do not come on a weekly basis, we recommend choosing option 2.
Contact
Please send an e-mail to support@best-alarm-system.eu
Also see our FAQ / Questions and answers: